If you pay by wire transfer or Western Union, we may need time to confirm your payment. If you need the products you ordered urgently, we can adopt a faster payment method, such as paypal.

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to orders@l-p.com

Before your order is shipped out, you can follow the below steps to cancel it:

Step 1: Sign into My Orders and find your order   

Step 2: Click Cancel Order   

Step 3: Select a cancellation reason in the pop-up box and submit your request   

Note:   

1. You can only cancel an order before the order has not been proceed and shipped out.

2. If you have already paid for your order, the cancellation request needs to be approved by link-pp.   

1. Default address: Please edit your address in Account-Edit Profile-Shipping Address.

2. Preparing order: You cannot edit by yourself. Please contact our customer service if needed.  

3. Shipped order: The shipping address cannot be edited.    

If you have not paid for the order, please cancel the order directly and place a new order.

If you have already paid, please contact your sales representative to change.We could help you to modify the orders or place a new order .

Please note that you could only change before the order has not been proceed and shipped out.    

The lead time inlcud the products lead time plus the shipping time.

If the products in stock,we will ship within 24 hours after the order confirmed

If the products are not in stock,we usually need 2-5 days to prepar your shipment.for some specific produts,the lead time might be longer,it is better to confirm lead time before you confirm an order.

The shipping time is different when the destination is different.

We usually use DHL UPS,Fedex to ship internatial orders.it usually takes 2-5 days to arrive your country.

Yes,to 38 countries delivery, we offer a free shipping policy for Orders Over US$ 300 For details,please view our Shipping & Delivery policy .

Our default mode of delivery is DHL, UPS, Fedex, TNT, etc. When you choose the mode of transport, the system will automatically calculate the cost of transport for your reference.

Maybe. It depends on what country you are receiving the goods in.

In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

1. We have no control over these charges and cannot predict the amount.

2. Customs and taxation policies vary widely from country to country. You should refer to your local custom laws.

3. When customs clearance procedures are required, there might be delays beyond our estimated delivery date. Additional charges for taxes or customs clearance must be paid by the recipient. 

You can track your package according to the courier number we provide.

After delivery, we will update your carrier (DHL,UPS,Fedex,TNT,ect) tracking order number to your order system. You can also consult our customer service representative. When the shipping order is generated, we will notify you at the first time.

Divide into different situations.

Link-pp is responsible for freight charges, tariffs and other charges arising from the return of goods if the return is caused by the product's own problems.

If the return is due to the customer's own reasons, the customer is responsible for the cost of the return such as freight and tariff..

Applying for return online is the indispensable step to get return address. 

Pickup Service: 

No return address notification because you do not need to provide address to shipping company during return.

Non-pickup Service:

After return application was approved,

1. Return address will be shown in the page of "retrun Details".

2. You also will receive Email about the return address.

If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process:

1. Apply for return online first.

2. Take some clear photos of the exact problem. 

3. Upload them into your return application (Refer to Return Policy). 

4. We will audit your application and give you a satisfying solution.

Note: Applying return online is the key point for us the deal with this problem properly.

Link-pp can provide pick-up service to handle returns when it is confirmed that the products`failure are caused by product problems. You only need to pack the goods and wait. Our international freight forwarder will contact you directly and pick up the goods,and then return to our warehouse.This is very easy for you to return.

If you become our business account customer, we can offer many more flexible payment terms, including COD. However, we need to pass the approval of business account application.

After becoming a business account, you also have the opportunity to get better payment terms, such as NET 7days,NET15 days or NET 30 days. Welcome to join us.

1.Your funds is under checking and being protected.

2. There is a better way to shorten the process. After your payment, the bank will send you the transaction detail. Then please send that screenshot to us. Once confirmed, we will prepare your order ASAP.

When we start processing your refund, the payment will be returned from your initial payment path. Generally, PAYPAL can arrive at the account immediately, and the wire transfer will be received in 1-5 days according to different countries and banks

Yes,join us as a business account,we could offer free samples to you for evaluation.Or you could return or pay after you test the samples.

Yes, we can provide customized services, such as customized labels and packaging.

Our engineer team can also develop customized software and hardware products for you according to your specific requirement.

Yes,we have a business account for the customers who buy regularly and in big quantity. Business account customer are our VIP customer,who could enjoy better payment terms,very good discount of product pricing, one by one service by our professional sales and technical support team.Welcome to join us!

We provide 3rd party compatible transceivers,Not the original brand transceivers.

All optical modules comply with the standard optical module MSA multi-source protocol, When the function and parameters are the same,the standard optical modules are much cheaper than the brand original modules,we just program the EEPROM of sdarndared optical modules,and makes it compatible with different system,like CISCO,HP,Juniper,ect.

Our modules are no different from the original ones when using in the system, but they are much cheaper than the original ones.

Yes,we could support technical support for pre-sale and after sale.

Any questions,feel free to contact us before or after you buy.